E-Bikes & Bikes Customised to You
Dustin Gyger
Updated On: October 14, 2026
Two Riders, Two Very Different Starting Points
When people reach out to us for a fitting, the first thing they ask about is almost never top speed or how many miles a battery will go. It's comfort. Will my wrists ache twenty minutes in? Is my lower back going to stiffen up? Am I going to spend the whole ride staring at the pavement instead of the scenery? Those are the right questions to ask, and the honest answer is always the same: it depends on the bike, the setup, and the body sitting on it.
That's why I like test-ride footage so much. Spec sheets can tell you a lot, but they can't tell you what it feels like to crest a hill with your shoulders relaxed, or what happens when you sit in a seat the wrong way for the first few minutes. Real riders on real roads tell you that. And two recent rides out of our 630 shop in San Clemente did exactly that, from completely opposite directions.
The first rider is Deb. She took out the Relaxed Body 20-inch, and this particular bike had something you don't see on a bike every day: an office chair. Not a wide saddle, not a padded bench, but a chair-style seat with a backrest and armrests that fold down. Deb's ride is a great look at what a fully supported seating position actually feels like on the road, including the things she loved and the one fit trade-off she noticed right away.
The second rider is Jamie. Jamie is 62, and he's an avid cyclist. He told us he's put somewhere around 10,000 miles on road bikes and mountain bikes over the years. That's serious riding. But he'd never been on an e-bike. Diane, who has been test riding e-bikes for a while and had been talking with Jamie about them, rode alongside him and walked him through everything from the pedal assist buttons to the throttle. Jamie lives in a hilly area, and he's dealt with some lower back pain, so his first e-bike ride was a real test of whether a motor and an upright position could change how riding feels for someone who already loves it.
I want to point out how different those two starting points are, because it matters for anyone reading this and wondering which camp they're in.
The rider who wants maximum support
Deb's ride is about support. A chair seat with a backrest and armrests is about as far from a racing saddle as you can get. The whole idea is that your lower back has something to lean against, your arms have somewhere to rest, and your hips settle into a stable position. If you've ever finished a ride and felt it more in your back and shoulders than in your legs, this style of seating is aimed squarely at you.
The experienced rider who wants to keep riding
Jamie's ride is about continuity. He doesn't need to be taught how to ride a bike. What he needs is a way to keep doing what he loves on the hills where he lives without grinding his knees and back into the ground. For riders like Jamie, an e-bike isn't a replacement for cycling. It's an extension of it.
Most people fall somewhere between those two. Maybe you rode a lot when you were younger and have drifted away from it. Maybe you've never been much of a cyclist but want something that gets you outside. Either way, watching both of these rides side by side gives you a pretty complete picture of what comfort really means on an e-bike.
There's also a common thread running through both rides that I don't want to get lost: neither rider reported strain in the places riders usually feel it. Deb specifically said she wasn't feeling anything in her wrists, shoulders, or elbows. Jamie said he felt no stress at all in his lower back or his knees. Those are the two complaints I hear most often from riders who come to us after giving up on a traditional bike, so it's worth paying attention to how each of them got there.
If you want to get a sense of the full range before diving in, our complete electric bike lineup is a good place to start. And if you're anywhere near Southern California, there's no substitute for doing what Deb and Jamie did and riding a few in person. You can find details on visiting our San Clemente shop and set up a time to come try things for yourself.
Let's start with Deb and the office chair.
Deb rolled out of the shop on the Relaxed Body 20-inch with the office chair seat, and the first thing she pointed out was the armrests. Her reasoning was simple: on a long ride, you can relax and put your arms down. That's not something you can say about most bikes, where your arms are doing at least a little bit of work holding you up the entire time.
She settled into fifth gear and got rolling. Her first impression of the seat itself was that it was very comfortable. But she's an honest tester, and within the first minute or two she noticed something else: her legs were sitting a little higher than she'd like. Deb prefers a full extension on her legs at the bottom of the pedal stroke, and on this setup she wasn't quite getting that. She also noted that the handlebars felt much closer to her than she was used to.
I appreciate that she said this out loud instead of glossing over it. Those two observations, the higher knee position and the closer handlebars, are really the whole fit story of this seat, and I'll dig into them more in the next section.
The moment it clicked: sit all the way back
A couple of minutes into the ride, Deb figured something out that I think every new rider on this seat needs to hear. When you get on this bike, you've got to sit right toward the back of the seat. That's where the chair is designed to support you. Once she slid back and let the backrest do its job, the whole experience changed. She called it very comfortable and kept pedaling.
This is one of those small things that makes a big difference. It's natural to perch on the front edge of a seat when you first climb onto a bike, especially if you're used to a traditional saddle. But a chair-style seat isn't built for perching. If you sit forward, you lose the back support, which is the entire point. Later in the ride, Deb repeated the advice for anyone watching: sit all the way to the back, and put the armrests down if you like.
Climbing, bumps, and a body with no complaints
Deb took the bike uphill, and she kept coming back to the same theme. The chair was very comfortable, comfortable enough that she said you could go on a nice long ride on it. She was still in fifth gear and mentioned she wanted to work her legs a little harder, but what stood out to her was that she wasn't feeling any strain on her body. No complaints from her wrists, her shoulders, or her elbows.
Then she talked about the wheels. The bike has thicker wheels, and Deb pointed out that they cushion you when you roll over rocks and rough patches. She saw it as a bike that could handle town riding and also wander off the pavement a bit onto some terrain. Right on cue, she went over a bump and reported that it was very, very comfortable. If you're curious about that style of tire more broadly, we group bikes built around it in our fat tire electric bike collection.
At one point she admitted she was tempted to just stop pedaling because it felt so good. I laughed at that, because it's the most honest review a seat can get. Instead, she shifted into a higher gear because she wanted to pedal a little harder along with the assist. That's a nice illustration of how flexible a geared e-bike can be. You can let the motor carry more of the load when you want to relax, or you can shift up and put in more effort when you want a bit of a workout.
Lower back support and hip position
Further along, Deb leaned back and enjoyed the ride, and she got specific about why the seat worked for her. It supports your lower back. The cushioning on the seat itself was nice. And the positioning of her hips felt great. Those three things together are what a supported seating position is supposed to deliver, and she felt all of them.
She joked about having a cup of coffee in hand while she pedaled home, then immediately corrected herself: no coffee, she had to concentrate on the road. I'm including that because it's exactly the right instinct. A comfortable bike makes it easy to relax, but you still want both hands available and your attention on what's around you.
Easy stops and an office on wheels
When she came back to the shop, Deb showed how easy it was to put her foot down. No reaching, no tipping, just a natural step to the ground. For a lot of riders, that's a huge confidence factor. Knowing you can stop and plant a foot without stretching or leaning makes every intersection less stressful.
She got a kick out of the whole setup, too. There's your office chair, she said. Bring your computer and just go to the office. Then she rolled off, flipped the kickstand down, and gave her final thoughts.
Her verdict: very comfortable. She did feel the knee position was a little higher than ideal for her, and she was clear that if you're fine with that, the seat would be incredible for you. And she felt like she could keep going on a long ride because it was just that comfortable. If seating is the thing that's kept you off a bike, it's worth browsing our seat options to see the different directions you can go.
I want to spend some time on Deb's two fit observations, because they're the kind of detail that can make the difference between a bike you ride every day and a bike that sits in the garage. On the Relaxed Body 20-inch with the office chair seat, Deb noticed that her knees sat a little higher than she prefers and that the handlebars were much closer than she was used to. She also discovered that sitting at the very back of the seat was the key to getting comfortable. All three of those are connected.
Why leg extension matters to some riders more than others
When I'm fitting someone, one of the first things I pay attention to is how much their leg straightens at the bottom of the pedal stroke. Some riders, like Deb, like a fuller extension. It feels more efficient to them, and it lets them push harder when they want to work their legs. Other riders are perfectly happy with a more bent knee, especially if they're riding mostly for relaxation and letting the pedal assist do a good share of the work.
Neither preference is wrong. They just point toward different setups. Deb was upfront that her knee position was a little higher than she'd like, but she also said that if you're okay with that, the seat would be incredible. That's a fair way to look at it. The chair gives you back support, armrests, and a settled hip position. The trade-off, at least for a rider who wants full leg extension, is that the knees may come up a bit higher than on a traditional saddle setup.
If you're considering this kind of seat, I'd encourage you to be honest with yourself about which kind of rider you are. Do you want to feel your legs working hard on every ride, or do you want to feel supported and relaxed? If it's the second one, Deb's experience suggests a chair seat could be a great match. If it's the first, talk with us about fit before you decide, and ask specifically about how the seating position will affect your leg extension.
Closer handlebars and an upright posture
Deb's comment about the handlebars being much closer goes hand in hand with the chair seat. When your back is supported and you're sitting upright, the bars come to you rather than you reaching forward for them. That's a big part of why she felt no strain in her wrists, shoulders, or elbows. There's simply less weight going through your arms when you're not leaning forward.
For a rider coming from a more traditional bike, closer bars can feel unusual at first. Deb noticed it right away. But by the end of the ride, the upright posture was a big part of what she liked. It's worth giving any new setup a little time before judging it. The first couple of minutes on a new bike are always the least representative.
The sit-back rule
If I could pass along one piece of advice from this ride to anyone getting on a chair-style seat, it would be Deb's discovery: sit all the way back. She figured it out on her own a couple of minutes in, and it transformed the ride. The backrest only helps if your back is actually against it. The hip position she praised later only works if you're seated where the chair is designed to hold you.
This also affects how the leg extension and bar reach feel. Where you sit on any seat changes your relationship to the pedals and handlebars. So if you try a chair seat and something feels off, the first thing to check is whether you're sitting far enough back before you decide anything else.
Who this setup suits
Based on everything Deb said, here's who I'd point toward a supported seat like this one:
And here's who should take a closer look at fit first: riders who, like Deb, strongly prefer a full leg extension and want to push hard on every pedal stroke. That doesn't rule the seat out. Deb still loved it. It just means it's worth a conversation before you buy.
That's exactly the kind of conversation we built our fitting process around. If you're not sure which way you lean, take a few minutes with our personal fitting tool and tell us about your body, your riding, and what's bothered you on bikes in the past. And if your priority is overall comfort more than any single feature, browse our comfort electric bikes to see the full range of upright, relaxed designs.
Deb summed it up best at the end of her ride. She felt like she could just keep going on a long ride because it was so comfortable. For a lot of riders, that feeling is the whole goal. Now let's head out with Jamie, who came at comfort from a very different place.
Jamie is the kind of rider people sometimes assume doesn't need an e-bike. He's 62, he's an avid cyclist, and by his own estimate he's ridden around 10,000 miles on road bikes and mountain bikes. But he'd been curious about e-bikes for a while and had been talking about them with Diane, who has spent a lot of time test riding them. On this day, at our 630 shop in San Clemente, he finally got to try one. He said he was really excited, and it showed.
Diane walks Jamie through the controls
Before they set off, Diane explained how everything worked. The bike had five levels of pedal assist, with one button to increase it and one to decrease it. There was a thumb throttle right on the handlebar. And there were the gears, which were sitting in seventh when they started. Three systems, all working together: pedal assist that adds power when you pedal, a throttle that moves you without pedaling, and gears for the familiar job of matching your effort to the terrain.
Diane mentioned that this bike reminded her a bit of a cruiser because of the way the handlebars were shaped. She also pointed out something Jamie would recognize from his mountain bike: suspension. Her point was that if you hit a big bump, your upper body isn't going to take the brunt of the impact. If that relaxed, swept-back handlebar feel appeals to you, our cruiser-style electric bikes are built around that same easygoing posture.
Diane had a specific reason for being curious about how Jamie would feel on this bike. She knew he'd been struggling a bit with lower back pain, and this bike puts you in an upright position. She wanted to know how the handlebars felt, how comfortable he was, and what the whole experience would be like for him. Jamie's answer was the best kind: let's go.
A wobbly start and a very good lesson
Jamie decided to start with the throttle to see how it handled going uphill. His first reaction as the bike moved was pure surprise. Then came a bit of a wobble, and he almost lost his line. In fairness, he was making an immediate left turn right out of the gate, which is tricky on any unfamiliar bike.
On his next attempt, the bike didn't take off when he pressed the throttle. He figured out why pretty quickly: he had the brake on. That's why the throttle wasn't engaging. Diane jumped right in and pointed out that this is actually a great feature, and Jamie agreed it's a nice safety feature. When you're squeezing the brake, the bike isn't going to push you forward with the throttle. For a brand-new rider, that's exactly the behavior you want.
I love that this moment made it into the ride. Every first e-bike ride has a learning curve, even for someone with 10,000 miles under his belt. A wobble, a missed start, a quick figuring-out of how the controls interact. It's normal. And the fact that the bike's safety behavior was the reason for the false start is reassuring rather than frustrating.
Hardly pedaling and feeling great
Once he was rolling, Diane asked what pedal assist level he was in. He was in two, and he said he was hardly pedaling but it felt great. She asked whether it felt a lot like his mountain bike, and he said it did, quite a bit. The difference he noticed was that the handlebars were a little higher, which he said was a little nicer on his back.
That comment is worth pausing on. Jamie has spent years on road and mountain bikes, which typically put you in a more forward, leaned-over position. On this bike, slightly higher bars shifted him into a more upright posture, and the first thing he noticed was his back. For riders who have dealt with back pain, that small change in posture can add up to a very different ride.
A hill that looked like home
Diane pointed out that the hill they were climbing was similar to one in Jamie's neighborhood, and he agreed, very much so. She asked him to imagine trying to work his way up that hill in a manual mode. Then, as they climbed, Jamie said it plainly: this is easy. Easy to pedal.
He explained that where he lives, there's a hill about a mile and a half long, and it's steep, probably as steep as the one they were on. For a rider who climbs that kind of grade at home, being able to say a hill like that is easy is a big deal.
Diane checked in again. He was in pedal assist three. She asked if he was feeling any stress on his lower back or his knees. His answer: none whatsoever. He said he could do this for 50 miles easy. She asked how his arms felt with the handlebars, and he said they felt nice and that he liked them. When she asked whether his upper body felt relaxed, he said definitely, and added that his knees didn't hurt at all. He also noticed the ground was flattening out and dropped his pedal assist down a level. He was already managing the system like a pro.
As the ride went on, Jamie started doing what experienced cyclists do on any new bike: experimenting. On a slight incline, he pedaled a bit more and said he felt good doing it. Then, since Diane was sneaking ahead, he bumped the pedal assist up to the next level to go a little faster and catch up. Moments later he'd pulled away from the group entirely, laughing that he'd lost them.
Going slightly uphill, he made a comparison that I think will resonate with a lot of riders. He said he was hardly feeling the climb, and that on his mountain bike or road bike, he'd be huffing and puffing by that point. He said the bike felt very much like a regular mountain bike, or a beach cruiser, the way Diane had described it.
The strain he didn't have to feel
On another climb, Jamie was even more direct. He said he would seriously be sucking air trying to get up that hill if he didn't have pedal assist and a throttle. Diane added something that gets to the heart of it: with assist, you don't have to stand up and put that strain on your quads and your back. Jamie agreed and added the other half of the problem, being leaned over at the same time.
That combination is exactly what makes steep hills hard on the body for a lot of riders. You're out of the saddle, pushing hard through your legs, with your back bent forward over the bars. Diane later talked about how being leaned over on a road bike or mountain bike puts strain on the neck, the shoulders, and the back. She also mentioned that occasional sore spot in the middle of the knee, and Jamie agreed: yeah, exactly. Taking even part of that out of the equation can change whether a ride feels like something you look forward to or something you brace yourself for.
Diane talked about all the adventures Jamie could go on in his neighborhood, and pointed out that with the fatter tires, he could take it on trails if he wanted to. Jamie was on board. He also said the bike reminded him of riding a beach cruiser at the beach where it's nice and flat, which is a funny thing to say while you're climbing a hill. That's the point, though. The assist made the hill feel like flat ground.
Brakes, scenery, and coasting home
Up at the top, Jamie took in the view and talked about the brakes. He noted that this bike had manual, mechanical braking rather than hydraulic, and said the brakes felt really nice anyway. Diane agreed. He said he felt very comfortable, and that the bike reminding him of his mountain bike helped with that.
On the way back down, Diane asked him to describe what he was doing with the pedal assist. He explained that he was dropping down to pedal assist zero or one because they were going downhill. He didn't have the throttle on, and he could coast just like he would on a normal bike. He said it felt like a regular mountain bike. That's an important detail for anyone who worries an e-bike will feel like a scooter. When you don't want the motor, you can turn it down and ride.
Diane was riding along too, and she shared her own setup: she'd clicked up to sixth gear and was in pedal assist four, then dropped to three as they headed downhill. Behind Lisa, another rider in the group, and with a car coming up behind them at one point, she reflected on what the day meant for Jamie. He'd been wanting to ride an e-bike for a long time. He lives in a hilly area like she does. And she made an observation about hills that I hear from a lot of riders: once you get to be over 60, you sometimes just can't power up them the way you used to. Knowing he deals with lower back pain at times, she said this ride was a real treat for him, and that he was in heaven.
Jamie's verdict in his own words
Back at the shop, Diane asked Jamie for his thoughts. He said it was really great and that it felt very much like his mountain bike, with a seat that was a little more comfortable. He singled out the throttle: being able to hit it when starting uphill was super nice, because getting going on an incline is tough on both a mountain bike and a road bike. He said the throttle is very handy going uphill in general.
He also praised the pedal assist, recalling a decent incline where he was in pedal assist two or three and barely pedaling, but moving along really nicely. He called it a nice stable bike with great tires and said he loved that. It's a great bike, he said.
Diane asked whether it was easier or harder than he expected. He said it was easier in some ways. It was very similar to his mountain bike, but all the little things that help you out, the throttle and the pedal assist, meant he didn't have to strain his knees, his back, or himself while riding. Diane added that you can make a split-second decision when your back or knee starts to hurt and just increase the pedal assist. Jamie agreed, and added that if you get into trouble, there's always the throttle.
That's the real takeaway from Jamie's ride. The e-bike didn't replace the experience he already loves. It gave him more control over how hard each moment of the ride is. If you're an experienced rider in a similar season of life, our e-bikes for senior riders collection gathers models designed with that kind of comfort and control in mind.
Put Deb's ride and Jamie's ride side by side and a few lessons come through clearly, no matter which kind of rider you are.
Posture is the foundation
Both riders ended up sitting upright, and both reported freedom from the aches riders complain about most. Deb felt no strain in her wrists, shoulders, or elbows, with her lower back supported by the chair. Jamie noticed the higher handlebars were nicer on his back and said he felt no stress in his lower back or knees. When your torso is upright, your arms carry less weight and your back isn't bent over the bars. If you also want getting on and off to be easy, our step-thru electric bikes pair that upright posture with a low frame you can step through rather than swing a leg over.
Assist is a dial, not a switch
Neither rider used the motor the same way all the time. Deb shifted to a higher gear because she wanted to pedal harder along with the assist. Jamie moved between pedal assist levels constantly, going up for climbs and to catch the group, going down on flatter ground, and dropping to zero or one to coast downhill. Diane's point about split-second decisions sums it up: when your back or knee starts talking to you, you can respond right then instead of gritting through it.
The first few minutes aren't the verdict
Deb didn't find the sweet spot on her seat until she slid all the way back. Jamie wobbled on his first throttle start and then discovered the brake was keeping the throttle from engaging. Both moments were part of learning a new bike, and both riders were glowing by the end. Give yourself time on any new setup before you decide how it feels.
Fit details still matter
Deb's note about her knee position is a good reminder that even a very comfortable bike involves trade-offs. The goal isn't to find a perfect bike in the abstract. It's to find the right bike for your body, your preferences, and your riding.
Two wheels, three, or four
At the end of Jamie's ride, Diane encouraged anyone watching to come out to 630 and test drive a few different options: an e-bike, an e-trike, or a quad. Her advice was to think about how you'd actually ride it and use it in your daily life. That's good advice. If balance or stability is a bigger concern than hills, take a look at our electric tricycles, and if you want even more stability, our four-wheel e-bikes are worth a look too.
Try before you decide
Deb and Jamie both learned things on their rides that no product page could have told them. If you can visit us in San Clemente, come ride a few. If you can't, our 30-day test ride lets you try a bike on your own roads, your own hills, and your own schedule. And if you want to do some homework first, our ultimate bike buyer's guide walks through the decisions that matter most.
As Diane put it at the end of the day, it's a lot of fun. Jamie agreed: great fun. Come out and try it.
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GET YOUR PERSONAL FITTING
CONSULTATION
No chatbots.
No automated
quizzes.
Just honest advice from Dustin — our real bike expert.
Dustin
Head Fit Specialist · sixthreezero
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